Freshworks - Tech Research Online https://techresearchonline.com/author/freshworks/ Knowledge Base for IT Pros Thu, 22 Feb 2024 16:04:04 +0000 en-US hourly 1 https://wordpress.org/?v=6.2.4 https://techresearchonline.com/wp-content/uploads/2019/09/full-black-d_favicon-70-70.png Freshworks - Tech Research Online https://techresearchonline.com/author/freshworks/ 32 32 Optimizing customer support – A strategic guide to integrated workforce management https://techresearchonline.com/whitepapers/martech-whitepapers/optimizing-customer-support-a-strategic-guide-to-integrated-workforce-management/ https://techresearchonline.com/whitepapers/martech-whitepapers/optimizing-customer-support-a-strategic-guide-to-integrated-workforce-management/#respond Tue, 21 Nov 2023 09:46:31 +0000 https://techresearchonline.com/?p=453716 In our hyper-connected era, customer support is a critical pillar in determining a brand’s reputation and success. As businesses venture into diverse markets, delivering consistent and exceptional customer support becomes not just a goal, but a necessity. As we delve into this guide, we’ll explore the myriad ways in which integrated workforce management can elevate customer support. We’ll uncover the transformative potential of technology, especially artificial intelligence, and emphasize the indispensable role of employees in crafting memorable customer experiences. Get your copy now! View More

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]]> In our hyper-connected era, customer support is a critical pillar in determining a brand’s reputation and success. As businesses venture into diverse markets, delivering consistent and exceptional customer support becomes not just a goal, but a necessity. As we delve into this guide, we’ll explore the myriad ways in which integrated workforce management can elevate customer support. We’ll uncover the transformative potential of technology, especially artificial intelligence, and emphasize the indispensable role of employees in crafting memorable customer experiences.

Get your copy now!

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]]> https://techresearchonline.com/whitepapers/martech-whitepapers/optimizing-customer-support-a-strategic-guide-to-integrated-workforce-management/feed/ 0 Deliver Smart & Personalized Support Anytime, Anywhere https://techresearchonline.com/whitepapers/information-technology-whitepapers/deliver-smart-personalized-support-anytime-anywhere/ https://techresearchonline.com/whitepapers/information-technology-whitepapers/deliver-smart-personalized-support-anytime-anywhere/#respond Wed, 25 Oct 2023 12:19:31 +0000 https://techresearchonline.com/?p=441435 Learn how to scale personalized conversations with AI A step-by-step guide to delivering an AI-first omnichannel experience that’ll help you: Meet rising customer expectations across their preferred channels with chatbots Personalize interactions using generative AI Beat agent burnout by empowering them with AI-powered tools to engage with your customers effortlessly View More

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]]> Learn how to scale personalized conversations with AI

A step-by-step guide to delivering an AI-first omnichannel experience that’ll help you:

  • Meet rising customer expectations across their preferred channels with chatbots
  • Personalize interactions using generative AI
  • Beat agent burnout by empowering them with AI-powered tools to engage with your customers effortlessly
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]]> https://techresearchonline.com/whitepapers/information-technology-whitepapers/deliver-smart-personalized-support-anytime-anywhere/feed/ 0 CX Webinar:Beyond Dollars – The Power of Personalization in Financial Services ON-DEMAND https://techresearchonline.com/whitepapers/fintech-whitepapers/cx-webinarbeyond-dollars-the-power-of-personalization-in-financial-services-on-demand/ https://techresearchonline.com/whitepapers/fintech-whitepapers/cx-webinarbeyond-dollars-the-power-of-personalization-in-financial-services-on-demand/#respond Wed, 30 Aug 2023 10:33:22 +0000 https://techresearchonline.com/?p=403583 In today’s world, providing financial services involves more than just transactions; it’s about delivering personalized customer experiences. Personalization in customer support is a key factor in raising the bar for customer experience in financial services. 77 percent of customers rate personalization as “highly important” for financial services. 77 percent of business leaders recognize that deeper personalization leads to increased customer retention–and 66 percent believe it lowers acquisition costs. How can the financial services industry use personalization in customer support to elevate customer experience and improve customer satisfaction, loyalty and retention? Join Argyle, Freshworks and Five9 for an exciting session where our panel of experts will share their insights and experiences on: The importance of personalization in customer support in the financial services industry The latest trends and best practices for delivering personalized customer experiences How to build a customer-centric culture that prioritizes personalization in support Actionable insights to transform your customer support experience through personalization View More

The post CX Webinar:Beyond Dollars – The Power of Personalization in Financial Services ON-DEMAND appeared first on Tech Research Online.

]]> In today’s world, providing financial services involves more than just transactions; it’s about delivering personalized customer experiences. Personalization in customer support is a key factor in raising the bar for customer experience in financial services.
77 percent of customers rate personalization as “highly important” for financial services. 77 percent of business leaders recognize that deeper personalization leads to increased customer retention–and 66 percent believe it lowers acquisition costs.
How can the financial services industry use personalization in customer support to elevate customer experience and improve customer satisfaction, loyalty and retention? Join Argyle, Freshworks and Five9 for an exciting session where our panel of experts will share their insights and experiences on:
  • The importance of personalization in customer support in the financial services industry
  • The latest trends and best practices for delivering personalized customer experiences
  • How to build a customer-centric culture that prioritizes personalization in support
  • Actionable insights to transform your customer support experience through personalization
[contact-form-7]


The post CX Webinar:Beyond Dollars – The Power of Personalization in Financial Services ON-DEMAND appeared first on Tech Research Online.

]]> https://techresearchonline.com/whitepapers/fintech-whitepapers/cx-webinarbeyond-dollars-the-power-of-personalization-in-financial-services-on-demand/feed/ 0 The Future of Customer Service: Turning AI From Hype Into Reality https://techresearchonline.com/whitepapers/martech-whitepapers/the-future-of-customer-service-turning-ai-from-hype-into-reality/ https://techresearchonline.com/whitepapers/martech-whitepapers/the-future-of-customer-service-turning-ai-from-hype-into-reality/#respond Thu, 03 Aug 2023 10:44:38 +0000 https://techresearchonline.com/?p=403586 Empower your CX agents to create lifelong customers. Book a 1:1 personalized demo to understand how Freshdesk can empower your support teams to deliver timely and consistent support. What can you expect? A live demo tailored to your needs A conversation about your customer service goals and how Freshdesk can help Expert advice to all your pressing questions about wowing customers No obligations or pressure View More

The post The Future of Customer Service: Turning AI From Hype Into Reality appeared first on Tech Research Online.

]]> Empower your CX agents to create lifelong customers. Book a 1:1 personalized demo to understand how Freshdesk can empower your support teams to deliver timely and consistent support.
What can you expect?
  • A live demo tailored to your needs
  • A conversation about your customer service goals and how Freshdesk can help
  • Expert advice to all your pressing questions about wowing customers
  • No obligations or pressure
[contact-form-7]


The post The Future of Customer Service: Turning AI From Hype Into Reality appeared first on Tech Research Online.

]]> https://techresearchonline.com/whitepapers/martech-whitepapers/the-future-of-customer-service-turning-ai-from-hype-into-reality/feed/ 0 From ITSM to ROI Customer Stories 5 proven ways enterprises ‘right-sized’ their ITSM to reduce costs with Freshservice https://techresearchonline.com/whitepapers/from-itsm-to-roi-customer-stories-5-proven-ways-enterprises-right-sized-their-itsm-to-reduce-costs-with-freshservice/ Tue, 25 Jul 2023 15:35:59 +0000 https://techresearchonline.com/?p=402641 In this ebook, you’ll discover the success stories of five enterprises that transformed their ITSM strategy by choosing Freshservice. Each company shares its goals, challenges, and how it found its solutions with Freshservice. Know more about how you too can find the right modern ITSM solution for your business and achieve faster time-to-value. Buckle up and get ready to be inspired! View More

The post From ITSM to ROI Customer Stories 5 proven ways enterprises ‘right-sized’ their ITSM to reduce costs with Freshservice appeared first on Tech Research Online.

]]> In this ebook, you’ll discover the success stories of five enterprises that transformed their ITSM strategy by choosing Freshservice. Each company shares its goals, challenges, and how it found its solutions with Freshservice. Know more about how you too can find the right modern ITSM solution for your business and achieve faster time-to-value. Buckle up and get ready to be inspired!

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]]> The Total Economic Impact™ Of Freshworks Freshservice https://techresearchonline.com/whitepapers/the-total-economic-impact-of-freshworks-freshservice/ Tue, 25 Jul 2023 14:33:59 +0000 https://techresearchonline.com/?p=402645 The Total Economic Impact™ Of Freshworks Freshservice. View More

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]]> The Total Economic Impact™ Of Freshworks Freshservice.

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